Coverage checks
Review the warranty record connected to your account, order, machine, and serial number.
After-sales care
Your machine support should continue after delivery.
Check coverage, report a fault, follow diagnosis and repair, approve an estimate, request maintenance support, and track return shipping from one service centre.
Warranty recordsEvidence uploadEstimate approvalRepair tracking
One place for machine care
More than a contact form.
The After-Sales Centre connects your machine record to the service process so important details do not have to be repeated at every stage.
Diagnostics and repairs
Report a fault, attach evidence, receive updates, and review an estimate before paid work begins.
Progress visibility
Follow diagnosis, approval, repair, quality-check, and return-shipping updates from one place.
Service records
Keep the request number, customer updates, tracking details, and available repair report together.
Repair journey
Know what happens after you report a fault.
Each request follows a visible path. The exact route can differ depending on the machine, location, evidence, coverage provider, and whether physical inspection is needed.
Go to My Service Requests- 01
Find the machine
Sign in and locate the machine by its order number or serial number inside the Warranty Centre.
- 02
Describe the fault
Choose the closest issue category and explain the symptoms, error messages, and checks already completed.
- 03
Add useful evidence
Upload a clear photo where helpful and include miner logs for intermittent, network, temperature, or hashrate problems.
- 04
Review the diagnosis
The service team updates the request as inspection and diagnosis move forward.
- 05
Approve any estimate
When work is outside confirmed coverage, you can review and approve or decline the estimate before repair continues.
- 06
Track return and records
Follow return-shipping information and download a repair report when one is provided.
Common service needs
Help for the issues miners face in real operation.
Power and startup
No power, unexpected shutdowns, PSU concerns, or repeated restart behaviour.
Fans and temperature
Fan errors, overheating, unusual noise, airflow concerns, or thermal throttling.
Hashrate and boards
Low or unstable hashrate, missing hashboards, ASIC errors, or control-board faults.
Network and pool access
Connectivity, IP discovery, pool connection, configuration, or remote-access problems.
Delivery-related damage
Visible impact damage, missing items, wrong unit, or a machine that arrives in an unexpected condition.
Setup and maintenance
Guidance on safe setup, preventive checks, cleaning, location, and ongoing machine care.
Before opening a request
Give the service team a strong starting point.
Clear information reduces follow-up questions and helps the team choose the correct diagnostic or logistics path.
- ✓Order number or account email
- ✓Machine model and serial number
- ✓A clear description of the symptoms
- ✓Photos of visible damage or error screens
- ✓Miner logs when the issue is technical
- ✓Operating location and power details
Important coverage guidance
Avoid delays and preventable return problems.
Coverage depends on the record
Manufacturer and Rocket Crypto coverage can have different terms. The warranty record in your account identifies the provider and coverage period.
Inspection may be required
A reported fault is not automatically confirmed as a covered defect. Diagnosis may be needed before the correct repair, replacement, or paid-service path is known.
Do not return a machine without approval
Wait for written shipping and packaging instructions. Unapproved returns can create delays, routing problems, or avoidable damage.
Keep packaging and evidence
For delivery damage or missing items, keep the carton and accessories and take clear photos as soon as possible.
Optional care plans
Add maintenance support where it makes sense.
Eligibility and pricing depend on machine type, age, condition, location, requested coverage, and service capacity. A plan starts only after written terms are confirmed.
Standard Inspection
Machine condition, fan, control-board, power-up, and diagnostic review before a repair decision.
Request Plan QuoteOne-Year Maintenance Coverage
Planned maintenance support for eligible machines for twelve months.
Request Plan QuotePriority Repairs
Priority diagnosis and repair scheduling when workshop capacity is available.
Request Plan QuoteReplacement-Fan Coverage
Replacement fan support for eligible failures, subject to inspection and plan terms.
Request Plan QuoteQuarterly Health Checks
Scheduled checks covering operating condition, cooling, hashrate, and maintenance needs.
Request Plan QuoteRemote Diagnostic Support
Guided remote checks for network, control-board, firmware, fan, temperature, and hashrate issues.
Request Plan QuoteAdvance Replacement
Replacement support for selected machines and faults after eligibility confirmation.
Request Plan QuoteNeed help with a machine now?
Start with your warranty record or send the service team the details.
For faster review, include the order number, machine serial number, symptoms, evidence, and the checks you have already completed.